Enrollment Marked as Incomplete
If your administrator marks any of your enrollment pages or any of your required documents as incomplete, the contract will change back to "Incomplete Paperwork" status and will reappear in the “Incomplete Enrollments” category of your “My Action Items”. You will also receive an email from your administrator that identifies what is missing.
Missing Enrollment Details
When you click on the contract from the list (or on the Enrollment link from the contract details window), the contract will open with the missing enrollment details. The information on the screen will include:
The name of the section where the changes need to be made
The notes that the administrator added explaining what needs to be resolved
A button to fix the problem
A button to indicate that you have fixed the problem
A button to indicate that no change is needed
Fix the Problem
Clicking the “Fix this Problem” button opens the summary screen for the section where the change needs to be made.
Scroll to the area on the summary page that contains the information needing updates. Then click the “Edit” button to open the form.
Make any necessary updates to the information, then click the “Continue” button to return to the Missing Enrollment Details page.
Send Updates to Administrator
Once all updates have been made, click the “I have resolved this problem” button.
If no changes need to be made, click the “Does not require a fix” button.
A comment box will open where you can add any comments back to the administrator.
Click the “Send my updates back to Administrator” button to submit the contract forms back to your administrator.
Status Updated
Your contract status will go back to "Pending Review". The administrator will continue reviewing your contract information.